Privacy Policy

Effective Date: July 28, 2025

Brains Media Solutions Private Limited (“Brains Media Solutions”, “Swaado”, “we”, “us” or “our”) operates the Swaado.in platform, a community-driven food listing service that enables home cooks and small food businesses to showcase their dishes and connect with local customers. We are committed to respect your privacy and protect your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.swaado.in] and engage with our services. It also outlines your rights under the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure you are up to date with the latest changes, we advise you to frequently visit this page. 

By accessing or using our website, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We collect the following types of information:

a. Personal Information

When you sign up as a home chef or contact us as a customer, we may collect:

    • Name
    • Phone number
    • Email address
    • City and location details
    • Cuisine  type, menu items and prices
    • Profile photos, videos, and other submitted content

 

b. Non-Personal Information

We may automatically collect:

    • IP address
    • Browser type
    • Operating system
    • Pages visited
    • Time and date of visit
    • Referral sources

 

This information helps us understand how users interact with our site and improve functionality.

  1. How We Use Your Information

We use the collected information to:

  • Create and manage chef profiles on our platform
  • Respond to user inquiries and support requests
  • Promote chef pages through search, social media, and WhatsApp
  • Improve our website and services
  • Send promotional messages, updates, or newsletters (only if you opt in)
  • Analyze usage trends and user preferences
  1. How We Share Your Information

We do not sell your personal information. However, we may share your data in the following cases:

  • With your consent: For example, displaying your profile, menu, or contact etc.., info as part of your Swaado listing.
  • With third-party service providers: Such as website hosting, analytics, or WhatsApp (to be replaced with social media) communication tools, strictly for supporting our operations.
  • Legal requirements: If required by law or court order.
  1. Data Security

We implement appropriate security measures to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

  1. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Withdraw consent to promotional communications at any time

To exercise your rights, please contact us at support@swaado.in or via WhatsApp at [7411435948].

  1. Retention of Data

We retain your personal data as long as your account is active or as needed to provide you with our services. We may also retain certain information for legal and operational purposes even after account deletion.

  1. Cookies and Tracking

We may use cookies or similar technologies to enhance your browsing experience. You can control cookie settings through your browser.

  1. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

  1. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

Swaado – A Platform for Home Chefs
Email: support@swaado.in
WhatsApp: 7411435948

Postal address: Brains Media Solutions Private Limited, Belagavi, Karnataka, India

Website: www.swaado.in

 

Disclaimer: This document is a draft for informational purposes only. Please consult a qualified attorney to ensure that your final privacy policy complies with all applicable laws and fully reflects your business practices.

All images used on this website are for illustrative purposes only. Actual products, services, or results may vary. While we strive to use accurate and up-to-date visuals, some images may be stock photos or simulations and do not necessarily represent real clients, results, or events. Any use of third-party images is done in good faith. If you believe an image used on this site infringes on copyright or ownership, please contact us immediately at [www.swaado.in]