Terms of Use

Terms of Use for Swaado Food Listings Website

Effective Date: July 23, 2025

  1. Acceptance of Terms

By accessing or using the Swaado website/platform (the “Website“), you agree to comply with these Terms of Use (“Terms“). If you represent a business, you warrant you have authority to bind that entity. If you disagree, discontinue use immediately.

  1. Nature of Swaado’s Services

Swaado operates as a listing and promotional platform only under the flagship of Brains Media Solutions Private Limited. We:

  • DO NOT process orders, payments, or deliveries.
  • DO NOT act as agents for Food Business Owners (e.g., home chefs, caterers).
  • ARE NOT RESPONSIBLE for food quality, safety, transactions, or fulfillment.
    All arrangements (orders, payments, deliveries) are solely between Users and Food Business Owners.
  1. User Responsibilities

As a User, you agree to:

  • Provide accurate information if creating an account.
  • Use the Website lawfully and ethically.
  • Respect intellectual property rights (e.g., no unauthorized copying of menus/images).
  • Verify food business details (licenses, safety compliance) before transacting.
  • Report suspicious listings via support@swaado.com.
 

Prohibited Conduct:

  • Posting false/misleading content.
  • Reverse-engineering the Website.
  • Harassing businesses or other users.

 

User Registration and Login Requirements

3.1 Mandatory Login for Transactions:

  • Users must create an account and log in to:
    (a) Place pre-orders with Food Business Owners, or
    (b) Initiate contact via platform tools (e.g., WhatsApp buttons).
  • Guest browsing of listings is permitted without login.

 

3.2 Account Security:

  • You are solely responsible for:
    (a) Accurate registration information (name, valid email/phone),
    (b) Password confidentiality,
    (c) All activities under your account.
  • Notify Swaado immediately of unauthorized access at support@swaado.com. (need to change)
  1. Food Business Listings
  • Ownership: Food Business Owners provide all listing content (menus, photos, etc.) and warrant its accuracy.
  • Swaado’s Role: We display listings but may remove/modify content violating laws, these Terms, or our policies.
  • User Interactions: Contact Food Business Owners directly (e.g., via WhatsApp) for inquiries. Swaado does not mediate disputes.
  1. Intellectual Property
  • Swaado owns all Website content (logos, design, text), protected under Indian copyright/trademark laws.
  • Food Business Owners grant Swaado a royalty-free license to use their submitted content for promotion.
  • Users may access content for personal use only; commercial reuse requires written permission.
  1. Disclaimers & Limitation of Liability
  • “As Is” Service: The Website is provided without warranties of accuracy, completeness, or fitness for purpose.
  • No Liability for Third Parties: Swaado is not liable for:
    • Food quality, safety, or business practices of listed entities.
    • User disputes with Food Business Owners.
    • Technical issues (e.g., site downtime, data loss).
  • Cap on Liability: Swaado’s maximum liability for any claim is limited to INR 5,000 or fees paid by the claimant in the prior 6 months, whichever is lower.
  1. Termination

Swaado may suspend/terminate your access if you breach these Terms. Food Business Owners are governed by the separate Food Business Listing Agreement.

  1. Governing Law & Disputes
  • These Terms are governed by Indian law.
  • Disputes will be resolved by arbitration in Bangalore, India, under the Arbitration and Conciliation Act, 1996. Proceedings will be in English.
  1. General Provisions
  • Amendments: Swaado may update these Terms; continued use implies acceptance.
  • Severability: If any clause is invalid, the rest remain enforceable.
  • Contact: Notices to Swaado must be sent via registered mail to:
    Belgaum Office Address or email: legal@swaado.com. (need to change)